[Christiano]

Hi there Guys

I wish to add on a problem i have for the past few days. I have just installed the New Windows Messenger Live! It was fine before but then one day all my contacts are all gone and it does not show any online contacts anymore?!!! Anyone has any ideas? But when i uninstalled and installed the msn messenger 7.5 everything was fine.. online contacts etc. But when i uninstalled Msn 7.5 and installed into Windows Live! messenger its still the same.

Help some one can someone explain what is happened?

Regards

[bface]

Try contacting Microsoft about this, lots of people also have this problem.

http://support.live....mail&ct=eformts

[b1b2b3]

It's all well and good telling people to contact Microsoft about their problems, but they are here asking for help because they probably don't want to talk with Microsoft about it or they can't talk to Microsoft. Me for example, I fill in the form and everything, click the send button, then I have the 'Page Cannot Be Displayed' page show up, the form doesn't get sent. It doesn't matter how many times I go back and fill out the form and try submitting it, the same thing always happens. So I would much prefer it if you actually gave some advice, and not just tell people to contact Microsoft.

[Christiano]

Hi there .. well microsoft pple did helped me heaps i have to say


here is what they said!
, the following reasons may apply when your contacts do not appear when you are using Windows Live Messenger:
- You may have deleted this contact by using another program that uses the same address book.
- Your contacts may not have signed in to their Messenger, MSN Hotmail, or MSN accounts in more than 60 days.
- A cache file in Windows Live Messenger may be corrupted.

If you have a Hotmail or an MSN Messenger address, the contact list that appears in Messenger is also shared by Hotmail. Therefore, if you delete a contact from the Hotmail address book, that contact will also be deleted from the Messenger contact list. Alternatively, if you are using the MSN client program or Outlook Express to access your Hotmail Inbox, deleting contacts in Outlook Express can delete the contacts from Messenger.

Each user who signs in to MSN Messenger has a contact list. If the user is signed in with a Microsoft domain e-mail address, that user's contact list is shared between Hotmail and Messenger.

The MSN policy is to delete an inactive user’s address from other users' contact lists after 60 days of inactivity. This does not apply to inactive MSN paying subscribers or to inactive Hotmail Extra Storage subscribers.

If a contact has disappeared from your contact list, that person may not have signed in to Messenger or used that Hotmail account or that MSN account for more than 60 days. However, the associated Microsoft Passport Network credentials (the e-mail address and password that you use to sign in to the Passport Network) may still be valid. To communicate with that contact again, you must again add that contact to your contact list.

1. Re-add contacts from your allow list to Contact list:
a. Sign in to Messenger.
b. On the "Tools" menu, click "Options," and then click "Privacy."
c. Right-click each contact on the Allow List, and then click "Add to Contact list."

If the contact is not on your Allow List, add the contact:
i. In the main MSN Messenger window, click "Add a Contact" on the "Contacts" menu.
ii. Follow the steps in the wizard to add the contact.

2. If your contact list is empty or incomplete after you upgrade to Windows Live Messenger, the cached contact list may not have updated correctly. To update your contact list, follow these steps:
a. Sign out of Messenger.
b. Click "Start," click "Run," type the following command, and then click "OK":
%USERPROFILE%\Local Settings\Application Data\Microsoft\Messenger\
c. A new Microsoft Windows Explorer window opens. In the window, click your Messenger ID.
d. Double-click the Contacts folder.
e. Delete the two folders that are in the Contacts folder.
f. Sign in to Messenger again.

I hope these steps resolve your concern with Windows Live Messenger. If you need further assistance, you may contact us at http://support.live.com. For additional information and self-help instructions, visit http://ideas.live.co...60-c6313f7ebb73.

Thank you for contacting Windows Live Messenger Technical Support. Have a great day.

Sincerely,

Ricky
Windows Live Messenger Technical Support

[b1b2b3]

Did this fix your problem up? I don't have that contacts folder it's talking about. Oh well, I am going to have to deal with msn directly I feel, I just need to find a way to get their form working.

[Fraser]

Thanks for this but I have one problem. When I delete the folders Windows gives me a access denied error. Anyone know how to get around this cos I really need to sort my contact list.

Thanks in advance.

[AhmadMosaIssa]

HELLO EVERYONE,

i have the same problem too, i've tried the microsoft procedure that christiano posted, it did not work, i don't even have a folder named contacts when i go to my email folder, i tried evvvverything, i reinstalled it, tried to save the list from windows messenger and import it to live messenger, but nothing worked !!!!!!! please tell me what i can do windows messenger is boring

[Gold2ooT]

HELLO EVERYONE,

i have the same problem too, i've tried the microsoft procedure that christiano posted, it did not work, i don't even have a folder named contacts when i go to my email folder, i tried evvvverything, i reinstalled it, tried to save the list from windows messenger and import it to live messenger, but nothing worked !!!!!!! please tell me what i can do windows messenger is boring

TRY THIS

a. Sign out of Messenger.
b. Click "Start," click "Run," type the following command, and then click "OK":
%USERPROFILE%\Local Settings\Application Data\Microsoft\Messenger\
c. A new Microsoft Windows Explorer window opens. In the window, click your Messenger ID.

This is the part thats diff:

Click on FOLDERS (menu bar), i assume that you can now see your username in the left hand pane!
Click that folder, so that the subfolders show, now one of the should be "Contacts"
DELETE IT

Worked for me, all contacts back in place!

[masterboi]

Today I upgraded from MSN Messenger 7.5 to Live Messenger and like most of us, I had an incomplete contact list. Solutions that other posted didn't worked for me, so I digged into Live Messenger Options and found something that resolved my problem, and I hope that this will work for you.

Todo:
-> Open Windows Live Messenger and go to Tools->Options
-> Click on the Security tab
-> Make sure that the 2. option (This is a shared computer so don't store my adress book...) is checked
-> Make sure that the last option (Encrypt contact list data...) is unchecked
-> now restart Windows Live Messenger (You need to restart, re-login is not enough)
-> Now you should see your complete contact list
-> You can check the "This is a shared computer so don't store my adress book..." option back

Hope it works!

[DFJ]

Hi there all,

Something else that I have found out is the folllowing, I did it and it seems to have cleared all my problems, those being,

Slow connection
Connection error
Missing contacts

In order for Messenger live to function correctly your UPnP has to be activated (Universal Plug and play).

To activate this you need to go to Add / remove programs ----->> Windows components -------->> Networking services ----->> details, check UPnP user interface.

This worked for me, I hope it works for you too,

Cheers

[M.Yousaf]

Hi there all,

Something else that I have found out is the folllowing, I did it and it seems to have cleared all my problems, those being,

Slow connection
Connection error
Missing contacts

In order for Messenger live to function correctly your UPnP has to be activated (Universal Plug and play).

To activate this you need to go to Add / remove programs ----->> Windows components -------->> Networking services ----->> details, check UPnP user interface.

This worked for me, I hope it works for you too,

Cheers

[M.Yousaf]

hello to
i been see problem with my WLM because i never see my contact list in my WLM i was do follow your instructions but it don't work so please tell me the solution what i do it same to with my Windows live mail i never seen my contacts in TO search list.

but when i check in explorer contact.live.com some think like that all contact there save ...

please help me
soft-tech@live.com
i am hardly waiting for your replay .

thanks again.

[Artistic]

Hello guys,
Well, I have been trying to fix this problem for more than 3 days! The only solution I found is downloading Windows Live Messenger 8.5 (2008) instead of the latest --> 2009's!
And it's working like a charm. All my contacts are there and no problems signing in etc..
Hope this helps!